Harvard Pilgrim Health Care Creates Position of Vice President and Chief Inclusion Officer

Wellesley, MA – Harvard Pilgrim Health Care President and CEO Eric H. Schultz today announced the creation of the new position of Vice President and Chief Inclusion Officer within the organization’s Center for Inclusion Initiatives. He named Karen Young, former Director of Learning, Development and Inclusion, to the position, which reports directly to him. Young’s promotion signals the next phase of the company’s focus on inclusion and is intended to strengthen Harvard Pilgrim’s organizational inclusion capability and deliver on its corporate business strategy, specifically in the areas of innovation, diversification and health care equity.


In 2012, Schultz created the Center for Inclusion Initiatives at Harvard Pilgrim and tasked it with setting up a multi-year Inclusion Initiative centered around the organization’s commitment to valuing differences and creating value through differences with its employees, customers and within the community. The Center has reported directly to Schultz since its inception. “The creation of this new position within our Center for Inclusion Initiatives reflects the progression of our thinking on inclusion as a core business imperative,” said Schultz. “It is another step in our efforts to be a national leader in diversity, inclusion and health care equity.” In her new role, Young will lead and advance all aspects of Harvard Pilgrim’s corporate-wide inclusion strategy, including planning, resource development, readiness cultivation and integration throughout all Harvard Pilgrim entities as well as the development of success standards and measurements. She will oversee the company’s six inclusion tracks which include enterprise leadership, marketplace and workplace development, supplier and vendor contracting, health care equity and community engagement. Young will also be responsible for identifying opportunities to ensure that traditionally underrepresented members, customers, providers, functions and systems have access and opportunity. Young joined Harvard Pilgrim in 1996. “I am proud that Harvard Pilgrim is the #1 national private health plan in America, according to the National Committee for Quality Assurance*,”she said. “I see my work, leading the Center for Inclusion Initiatives, as an opportunity to build on Harvard Pilgrim’s legacy of commitment to its members.” Young holds a bachelor’s degree in Education and a master’s degree in Social Work from Boston University. In 2005, she received the Northeast Human Resources Association’s award for Courage, Compassion and Professionalism.     About Harvard Pilgrim Health Care Harvard Pilgrim Health Care is a not-for-profit health plan serving more than one million members in New England. Founded in 1969, the health plan has built its reputation on pragmatic innovation with a goal of lowering costs, improving care and enhancing the overall member experience. Harvard Pilgrim is known for its excellent clinical programs, customer service, health improvement strategies and innovative tools that offer consumers greater transparency and empower them to make better decisions about their health care. Harvard Pilgrim is the #1 private health plan in America again according to an annual ranking of the nation’s best health plans by the National Committee for Quality Assurance (NCQA). Harvard Pilgrim is the only private health plan in the nation to be named #1 for member satisfaction and quality of care for ten consecutive years.*   * NCQA’s Private Health Insurance Plan Rankings, 2011-14, HMO/POS. NCQA’s Health Insurance Plan Rankings 2010-11 – Private. U.S.News/NCQA America’s Best Health Insurance Plans 2005-2009 (annual). America’s Best Health Insurance Plans is a trademark of U.S News & World Report. NCQA The State of Health Care Quality 2004. Harvard Pilgrim Health Care of New England, Harvard Pilgrim’s New Hampshire affiliate, is the top-ranked private health plan in New Hampshire and the 9th highest-ranked private health plan in America.

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