Doubletree Hotel’s new manager committed to community
By Ling-Mei Wong
If you need help at the Doubletree Hotel on 821 Washington Street, Tony Franzone is your man.
Franzone was named general manager in June, making him responsible for day-to-day operations. He succeeded Jayne Barrett, who was promoted to general manager at the DoubleTree in Cambridge. Everything detail from the hotel’s menu items to room features fall under his job description, making each day different from the next.
“The things I do are through other people, so I need to make sure we have the right team,” he said. “The manager needs to be the guide or have vision on what the hotel’s going to do. What we truly try to focus on is the customer.”
The Doubletree’s downtown location next to the Wang YMCA and across from Tufts Medical Center is a change from Franzone’s suburban work experience. He has 22 years of experience, spending the past 16 years at the 263-room Embassy Suites Boca Raton in Boca Raton. “There’s so much activity and it keeps things exciting,” he said. “Being in Boston as a primary destination has been good career-wise and for the personal satisfaction of working at a bigger hotel.”
Being in the heart of Chinatown has allowed the Doubletree to help local agencies, from supporting fundraisers to helping 5K races.
“I like getting involved with the community, it’s a big part of my job,” Franzone said. “People get to know you and they like to do business with people they like or trust.”
The Doubletree is undergoing an $8 million facelift for its 267 guest rooms, after updating its parking lot over the summer and redoing its lobby last year. The renovation keeps the hotel looking as good as when it opened in 2000.
While Franzone’s job keeps him busy, he wouldn’t have it any other way. “One minute I’m talking to a guest who’s the vice president of sales and marketing for a local company,” he said. “The next minute, I’m talking to a team member who worked here for 10 years in housekeeping. There’s a wide variety of people. That’s why you get in the business, it’s always changing.”
Hospitality also requires a personal touch.
“Everything else can be taught for technical stuff, such as how to check people in or serve tables,” Franzone said. “But if you don’t enjoy being around people, it’s not going to be your cup of tea. It’s a great business.”
This post is also available in: Chinese